Plans change? Cancel free up to 24 hours before pickup.
One rule, the same on every page of this site and for every booking. To cancel or change a trip, message us on WhatsApp or reply to our email, with your reference.
The rule
More than 24 hours before pickup
Free.
Message us with your reference and the booking is cancelled. You pay nothing.
Inside 24 hours, or you do not turn up
Tell us at once.
Your driver has held those days for you and turned other work away, so tell us as soon as you know.
A park is closed, or the weather stops an outing
You decide.
If part of your plan cannot go ahead, we offer another date or a substitute and show any price difference. You decide whether to take it. Or cancel the booking: before your trip starts, that costs you nothing.
The 24 hours are counted back from the pickup time on your booking page, in Sri Lanka time. On a multi-day trip that is your first pickup, agreed from your arrival. Until a pickup time is set, the 24 hours count back from 00:00 on the first day of the trip, Sri Lanka time.
Changes and questions
How do I change a trip?
Message us with your reference to change the date, the number of people, the pickup or anything on the plan. We send you the new price, worked out from the same published rates. Hotel changes depend on what is free on the new dates.
I have just booked and changed my mind. Can I cancel?
Yes, at any time: message us with your reference. The rules above apply from the moment you book. If you booked less than 24 hours before pickup, the free window has already passed, so tell us at once.
Does the same rule cover every kind of trip?
Yes. Tours, day tours, activities, transfers and trips you build yourself all follow the same 24-hour rule, and nothing is paid for any of them in advance.
What if I leave a trip early?
This page covers cancelling before your trip starts. We have not set a fixed rule for leaving a trip early after you have paid. Talk to us and we will tell you what we can do.
Why does this page not mention refunds?
You pay in cash when the trip starts: to your driver when the booking includes our vehicle, otherwise to the person we name with the meeting point. No deposit, no card details online. With nothing paid in advance, there is nothing to refund. If we begin taking a deposit online, this page will be rewritten first and the change will be dated here.
The full conditions are in the booking terms.
If we have to change something
We tell you as soon as we can. Some changes are common on Sri Lankan trips, so here is what we do.
| What changes | What we do |
|---|---|
| A named hotel is full | Hotels are named as examples of the standard you will get. If a named hotel is full we book one of the same standard in the same area and tell you which. |
| Yala is closed on your dates | We tell you as soon as we know, offer Block 5, Udawalawe, Bundala or Lunugamvehera, and show any price difference. You decide. |
| No train seat is left | We tell you, offer the drive by road instead, and you do not pay the train price. You decide. |
Before your trip starts you have paid nothing, so if a change does not work for you, you can cancel. Weather, parks and animals are outside our control, and sightings are never guaranteed.
Cancel or change a trip
We reply within 30 minutes, 07:00 to 21:00 Sri Lanka time.
Last updated .